Overview
Channels overview
Every surface your customers can reach you on, and how each one connects to Asks.
Channels are where conversations start. Your AI agent, your team inbox, and your knowledge base are shared across all of them — connect a channel and its messages flow into the same Inbox, answered by the same agent with the same knowledge. You manage channels in the dashboard under Channels.
Availability — the website widget, the Chat Page, and Shopify are live for every workspace today. The messaging channels are rolling out product-wide: they already appear under Channels in your dashboard with a Coming soon or Launching soon badge, and each one's connect flow unlocks for everyone as it goes live.
All channels
| Channel | What it is | How it connects |
|---|---|---|
| Website widget | A chat launcher on your own site — the flagship channel | Embed script |
| Chat Page | A hosted chat link at app.asks.app/c/your-slug — no website needed | Hosted page |
| Shopify | Store-aware answers plus a one-click widget install on your storefront | App install |
| Reply on your WhatsApp Business number | Meta embedded signup | |
| Answer DMs to your Instagram professional account | Instagram login | |
| Facebook Messenger | Answer Messenger conversations on your Facebook Page | Meta login |
| Telegram | A Telegram bot that speaks for your business | Bot token |
| Slack | Answer DMs and mentions in a Slack workspace | OAuth ("Add to Slack") |
| Discord | A Discord bot in your server | Bot token |
| Turn a support mailbox into conversations | Forwarding address |
One agent, per-channel control
The AI agent is switched on per channel. Under AI agent → Deploy each channel has its own toggle, so you can let the agent answer on the widget while keeping email human-only, or roll it out one channel at a time. Channels without the agent enabled still deliver every message to your Inbox for your team to answer.
Escalation rules, business hours, and handoff behavior are also shared — configure them once under Escalation and they apply wherever the agent is deployed.