Limits & quotas
Limits & quotas
The complete matrix — every plan limit, add-on price, and platform quota in one place.
This page is the single reference for every number in Asks. Other docs link here instead of repeating figures. Prices are in US dollars. How billing works is on Plans & billing.
Plan matrix
| Price | Free | Starter | Business | Premium |
|---|---|---|---|---|
| Monthly | $0 | $39/mo | $149/mo | $349/mo |
| Yearly (up to 25% off) | — | $348/yr ($29/mo) | $1,428/yr ($119/mo) | $3,348/yr ($279/mo) |
Indonesian teams get a plan sized to their sales volume, quoted in rupiah — setup included. Talk to sales on WhatsApp →
| Free | Starter | Business | Premium | |
|---|---|---|---|---|
| AI credits | 50 in total, never reset | 500 a month | 4,000 a month | 10,000 a month |
| Team members | 1 | 10 | 25 | 50 |
| Knowledge items | 50 | 300 | 1,000 | 3,000 |
| Fastest website re-sync | Weekly | Weekly | Daily | Daily |
| Custom actions | — | 5 | 15 | 50 |
| Calendly actions (counted separately) | — | 5 | 15 | 50 |
| MCP servers (agent tools) | — | 1 | 3 | 10 |
| AI test credits per month | — | 200 | 500 | 1,000 |
| Analytics history | 7 days | 90 days | 365 days | Unlimited |
| AI model tiers | Essential | Essential, Pro | Essential, Pro | Essential, Pro, Ultra |
| 7-day free trial | — | Yes | Yes | Yes |
| Outbound WhatsApp campaigns | — | Yes | Yes | Yes |
| Commerce: orders and payments (Indonesia, non-Shopify stores) | — | Yes | Yes | Yes |
| Add-ons, top-ups, auto-recharge | — | Yes | Yes | Yes |
| API, webhooks, and the MCP server | — | — | Yes | Yes |
| SLA tracking | — | — | Yes | Yes |
| AI handoff summaries | — | — | Yes | Yes |
| Advanced analytics (Topics, Sentiment, AI Insights, Team) | — | — | Yes | Yes |
Agent chat API (asks_chat on MCP) | — | — | — | Yes |
| Contextual chunking in the knowledge base | — | — | — | Yes |
| Custom widget theme | — | — | — | Yes |
| "Powered by Asks" removed | — | Add-on | Add-on | Yes |
Every plan connects every channel. The Free column applies only to workspaces already on Free: it isn't offered to new workspaces, and it never expires for the workspaces that have it (details). Top-ups and auto-recharge are available on card billing only.
Enterprise is the contact-sales plan above Premium: everything in Premium at custom quotas set by your contract, plus SAML SSO with verified domains, a dedicated account manager, SLA guarantees, and invoiced annual contracts. Reach us through asks.app/enterprise or hello@asks.app.
Every knowledge base item — a written article, an uploaded file, or a synced web page — counts as one knowledge item; see Knowledge items & limits. AI credits are spent per AI-sent message: Essential 1, Pro 4, Ultra 8. Replies from your team are free (details). Test credits are a separate monthly allowance: each agent reply in a test costs the same per-tier rate, the simulated customer and the judge are free, and they reset on the 1st of the month.
Add-ons and credit packs
Raise a limit without changing plans, on any paid plan. Manage them in the Add-ons card at app.asks.app/subscription.
| Add-on | Price | Adds |
|---|---|---|
| Extra team members | $25/mo eachQuoted with your plan | 1 seat |
| Extra AI credits | $35/mo eachQuoted with your plan | 1,000 credits a month |
| Extra knowledge items | $19/mo eachQuoted with your plan | 100 knowledge items |
| Remove "Powered by Asks" | $99/moQuoted with your plan | Widget branding off (included in Premium) |
| One-time top-up | $40Quoted with your plan | 1,000 credits that roll over |
| Auto-recharge | $40 per 1,000-credit pack1,000-credit packs | Your chosen amount, bought when remaining credits fall below your threshold |
Top-ups and auto-recharge are card-billing only; top-up credits are spent after the monthly allowance. On Shopify billing, use the recurring extra AI credits instead.
Platform limits
These apply on every plan:
| Limit | Value |
|---|---|
| File upload size | 10 MB per file. Knowledge base documents upload one at a time; inbox messages take up to 10 attachments (widget uploads default to 10 MB per file, adjustable per widget) |
| Knowledge base item size | 2 MB of extracted text per item |
| Audio transcription | 25 MB per audio file |
| WhatsApp media | Meta's limits: images 5 MB, video and audio 16 MB, documents 100 MB |
| Website crawl | 2,000 pages per crawl, 10,000 pages per day (workspace-wide) |
| Website crawl frequency | 30 crawl syncs per workspace per hour |
| Website link map | 5,000 URLs per site |
| API — read requests | 120 a minute per key |
| API — write requests | 60 a minute per key |
| API — agent chat | 20 a minute per key |
An item over 2 MB of extracted text is rejected — split it into smaller documents. API limits are per key over a rolling 60-second window; a workspace-wide cap also applies across all keys — 360 read, 180 write, and 60 agent-chat requests per 60 seconds. See the API overview for rate-limit headers and error codes.
When you reach a limit
| Limit | What happens |
|---|---|
| AI credits | The AI stops replying; your team keeps answering from the inbox. A top-up, auto-recharge, add-on, or upgrade restores it immediately. |
| Team members | New invites and invite-link joins are refused until a seat is free — remove a teammate or add a seat. |
| Knowledge items | Existing content keeps working, but new items can't be added until you're under the limit. |
| Custom actions, MCP servers | You can't add more: New action and Add server open the upgrade prompt instead of the editor (on Free, which includes none, from the start). After a downgrade, the agent uses only the oldest ones up to the new limit. |
| Test credits | New test runs are refused until the 1st of next month; a conversation that runs out mid-run gets No verdict and is left out of the pass rate. Your AI credits and customer replies are not affected. |
| Analytics history | Date ranges are clamped to your plan's history. |
| AI model tier | After a downgrade, an agent saved on a tier the plan doesn't include answers on the plan's highest tier, and each reply is billed at that tier. The saved tier is kept and applies again when you upgrade (details). |
Related
- Plans & billing — trials, plan changes, and cancellation.
- Knowledge items & limits — what counts as a knowledge item.
- API overview — rate-limit headers and errors.