Team & roles
Team & roles
Invite teammates, understand what owners, admins, and members can do, and transfer ownership safely.
Every workspace has one owner and any number of admins and members. Manage all of it at https://app.asks.app/settings/workspace/team.
Roles
| Capability | Owner | Admin | Member |
|---|---|---|---|
| Inbox, knowledge base, agent, channels | Yes | Yes | Yes |
| Invite members | Yes | Yes | No |
| Billing, plan changes, add-ons | Yes | Yes | No |
| SAML SSO and verified domains | Yes | Yes | No |
| Change a member's role | Yes | No | No |
| Transfer ownership | Yes | No | No |
| Delete the workspace | Yes | No | No |
A few rules keep the owner seat safe:
- There is exactly one owner. The owner role can't be granted through an invite or a role change — only through ownership transfer.
- Nobody can remove the owner, and the owner can't leave the workspace. Everyone else can leave at any time.
- Admins can't remove themselves; ask the owner or another admin.
Workspaces with SAML SSO can also fill seats automatically: users signing in through the IdP join with the default role configured there — member or admin, never owner.
Invite by email
Open Settings → Workspace → Team, enter the person's email, pick Admin or Member, and send. Email invites expire after 7 days. Outstanding invites appear in a Pending invites list on the same page, where you can resend or cancel each one.
The email links to app.asks.app/invite/<token>. If they don't have an Asks account yet, they create one first — the invite is tied to the email address it was sent to.
Invite by link
For onboarding several people at once, create a shareable invite link instead. The link always grants the Member role and has no use cap — anyone who opens it while it's valid can join, up to your seat limit. Links expire after 30 days, and you can regenerate or revoke a link at any time — anyone who already joined keeps their seat.
Member limits
Seats are counted per workspace: Starter includes 10 members, Business 25, and Premium 50. Each extra member add-on ($25/month) raises the limit by one. The full matrix is in Plan limits; manage add-ons at https://app.asks.app/subscription.
Transfer ownership
Only the current owner can transfer ownership, and only to an existing member.
On the team page, choose the member who should become the new owner.
Asks emails the current owner a 6-digit confirmation code, valid for 15 minutes. Enter it to complete the transfer. The previous owner stays in the workspace as an admin.
Multiple workspaces
One account can belong to many workspaces — each with its own agent, team, plan, and billing. Switch between them with the workspace switcher in the sidebar, or pick Create workspace there to set up a new one through the onboarding wizard. To join another company's workspace, accept their email invite, open their invite link while signed in, or paste a link into Join workspace in the same switcher menu.