Help center
Help center
Publish a public, searchable help center from your knowledge base — on the web and inside the chat widget.
The help center is your public self-serve knowledge site, hosted at https://app.asks.app/help/your-slug. Customers browse collections of articles, search for answers, and leave feedback on whether an article helped — often without ever starting a conversation.
Availability — the help center is rolling out and may not be enabled for your workspace yet. It will appear in your dashboard sidebar as soon as it's available.
How it fits together
Help center articles are your knowledge base's public articles. Any article with type "Public" and status "Published" in the knowledge base can be added to a help center collection. There is one source of truth: editing the article in the knowledge base updates the help center (and the AI agent's knowledge) at the same time.
The structure is collections and articles:
- Collections group related articles. Each has a name, slug, description, an icon (an emoji works well), and a published toggle. Drag to reorder collections, and reorder articles within each collection.
- Articles render with their title, description, body, and last-updated date, plus a was-this-helpful feedback prompt.
- Search is built in — customers can search from the home page or any article.
Managing your help center
Manage everything from https://app.asks.app/help-center, which has two pages:
On Collections, create collections and assign published public articles to them. A live preview panel shows the public site as you work; View Help Center opens it in a new tab (the button reads Preview Help Center while your help center isn't live yet). Articles themselves are written in the knowledge base.
On Settings, set the name, the slug (which determines the public URL /help/your-slug), a description, and the Live toggle. Visitors get a 404 until Live is on — but your team can open a draft preview at any time. While Live is off, the site renders for workspace members with a banner: "Draft preview — only your team can see this." Turn on Live to publish it to everyone.
Publish a collection only when it has articles in it. Empty collections make a help center feel abandoned; three collections with five solid articles each beat ten stubs.
In the chat widget
The help center also powers the widget's Help space. Enable it in your widget settings: turn on the Help space, and optionally set its title and subtitle. Visitors can then browse and search your articles inside the widget — and start a conversation if they don't find what they need.
Related
- Knowledge base articles — where help center articles are written.
- Widget customization — enabling the Help space.