Help center

Publish a public, searchable help center from your knowledge base articles — on the web and inside the chat widget.

The help center is a public self-serve site built from your knowledge base articles, hosted at https://app.asks.app/help/your-slug. Customers browse every collection from a sidebar, search as they type, ask your AI agent a question right from search, and say whether an article helped — often without starting a conversation.

It is different from the Chat Page, a hosted page where customers ask your AI agent instead of browsing articles. The Chat Page's link cards and sidebar buttons can point at help center articles.

Availability — the help center is in limited release and is enabled per workspace; it isn't available to every workspace yet. When it's enabled for yours, Help Center appears in the dashboard sidebar and the Help space appears in your Chat widget settings. Until then, the knowledge base and the agent work the same without it.

Public help center home page: a left sidebar with the help center name, a search box, Home, and every collection with its icon; a hero with the title, a search field and an Ask button; and collection cards that each list their first three articles with a View all link — A public help center: the sidebar, search with Ask, and collections.

How it fits together

Help center articles are your knowledge base's public articles — there is one source of truth. Editing an article in the knowledge base updates the help center and the AI agent's knowledge at the same time. An article appears on the public site when it is:

a Public article with status Published,
switched to Public visibility in the article's settings, and
added to a published collection.

Internal articles never appear, whatever their settings.

Set up your help center

Manage it at app.asks.app/help-center. The first visit creates a draft help center for your workspace, named "Help Center" and using your workspace's slug.

Create collections

On Collections, click New Collection and set its Name, Slug (lowercase with hyphens), Description, Icon (picked from a set of icons), and the Published switch. Drag collections to reorder them. A live preview of the public site sits beside the list.

Help Center Collections page with the New Collection, View Help Center and Read more in docs buttons, a table of four live collections (Orders & shipping, Returns & refunds, Products & routines, Account & subscriptions) with drag handles and article counts, and the live preview of the public help center beside it — Collections, with the public site previewed beside them.

Add articles

Open a collection and click Add Articles to pick from your published public articles. Drag articles to set their order inside the collection, or remove one from the collection without deleting it. Articles themselves are written in the knowledge base — turn on Public visibility there so they show on the site.

Configure and style

On Configure & style, set the name, slug, and branding (see the reference below). The preview refreshes on save and has a desktop and mobile view.

Help Center Configure & style page on the General tab with the Name, Slug, Hero title and Description fields and the Live, Default Help Center and AI answers in search switches, next to a desktop preview of the public help center with its sidebar of collections and the Ask search — General settings on the left, the public site previewed on the right.

Go live

Turn on Live on the General tab. Until then, visitors get a 404, while your team can open a draft preview with the banner "Draft preview — only your team can see this." On Collections, the button reads Preview Help Center while the site is a draft and View Help Center once it's live.

Publish a collection only when it has articles in it. Empty collections make a help center feel abandoned; three collections with five solid articles each beat ten stubs.

What visitors see

Sidebar. Every published collection, each opening to its articles. The current article is highlighted. On phones the sidebar opens from the menu button.
Search. Click the search box or press ⌘K (Ctrl+K on Windows, or /). Matching articles appear as you type, with the words you typed highlighted. Use the arrow keys and Enter to open one.
Ask AI. With AI answers in search on, the first row in search is Ask AI. Press Enter and your AI agent answers in the search window, with its sources linked to your articles, suggested follow-ups, and related articles below. Visitors can ask follow-up questions in the same window.
Articles. A breadcrumb, the last-updated date, a Copy link button, an "On this page" outline that follows the reader, and previous / next links within the collection. When a visitor answers "No" to "Did this article answer your question?", they're offered Ask AI and Chat with us.
Chat widget. With Show chat widget on, your live Chat widget sits on every help center page.
Light and dark. Visitors can switch between light and dark from the bottom of the sidebar.

Help center search window: the question typed at the top, an Answer section with the AI agent's reply and numbered source links to help center articles, and a Related articles list below — Ask AI answers inside search, with sources from your articles.

Ask AI is your AI agent, the same one that answers in your Chat widget. Each question starts a widget conversation that appears in your inbox, uses AI credits like any other reply, and can be handed over to your team. A visitor who then opens your Chat widget on the same page finds that conversation there. The agent answers from its whole knowledge, not only the help center's articles. It's available while your Chat widget is live and the agent is turned on for it.

Settings reference

Setting	Tab	What it does
Name	General	Shown at the top of the sidebar and in the footer
Slug	General	Sets the public URL, `/help/your-slug`
Hero title	General	The headline on the home page (default "How can we help?")
Description	General	The subtitle under the hero title
Live	General	Publishes the site to everyone
Default Help Center	General	The help center the widget's Help space shows
AI answers in search	General	Lets visitors ask your AI agent from search (on by default; needs a live Chat widget and the agent turned on for it)
Show chat widget	General	Shows your live Chat widget on the help center pages (on by default)
Logo	Style	Upload a logo; defaults to your workspace logo
Accent color	Style	Tints the hero backdrop, the Ask button, links, and highlights; leave it empty for the neutral look
Header links	Style	Up to 4 links at the bottom of the sidebar
Show collection descriptions	Style	Show each collection's description on the home page
Show table of contents on articles	Style	Adds an "On this page" outline to articles
Show related articles	Style	Lists up to 5 more articles from the same collection
Footer text and footer links	Style	A short line about your company and up to 6 links

Search ranks every published article by its title, description, and body. The sidebar reads "Powered by Asks" unless your workspace is on Premium or has the Remove branding add-on.

The help center also powers the Chat widget's Help space, so visitors can browse and search your articles inside the widget and start a conversation if they don't find what they need. In app.asks.app/channels/widget/content, open Home screen and add Help under Spaces, then use the Help Center section to turn on Show Help Center and set its title and subtitle. The Help space shows your live help center's published collections; until one is live, the dashboard preview shows sample articles. Spotlight and the Chat Page don't have a Help space.

Chat widget open on the Help space showing a search bar and help center collections, with the bottom navigation pinned — The same articles, inside the widget's Help space.

Knowledge base articles — where help center articles are written.
Widget customization — spaces and the widget's content settings.

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Overview