Introduction

Asks is an AI agent trained on your business. It reads your website, documents, and articles, then answers your customers directly — and sells: recommending products, tracking orders, and guiding checkout. It works on your site through a chat widget and hosted chat page, and on WhatsApp, Instagram, Facebook Messenger, Telegram, and email. When a conversation needs a person, the agent hands it to your team in a shared inbox.

Who it's for

Asks is built for businesses that want customers answered around the clock without staffing every hour of it — e-commerce stores, SaaS products, agencies, and service businesses. Shopify merchants get a deeper integration: the agent can read your catalog and policies, and store context flows into conversations. You don't need a developer to get started; installing the widget is a copy-paste snippet.

How it fits together

Everything lives in a workspace — one per business or brand. You give the workspace knowledge (your website, uploaded documents, written articles), and the AI agent grounds its answers in it. You connect channels so customers can reach the agent where they already are — the widget, the chat page, WhatsApp, Instagram, Messenger, Telegram, and email. Every conversation, from every channel, lands in one inbox; the agent resolves what it can and escalates the rest to your team. Each customer builds a profile in Customers, and Analytics shows what customers ask, where the agent struggles, and what to add to the knowledge base next.

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Support

Questions the docs don't answer go to hello@asks.app. For platform uptime and incidents, see status.asks.app.