Plans & billing

Asks has three plans, billed monthly or yearly. Everything below is managed at https://app.asks.app/subscription — your plan, payment method and invoices, and add-on quantities.

Plans

Starter is the full product: the AI agent with training and instructions, every channel, the inbox, and the knowledge base.

Business adds the developer and operations layer: API access and webhooks, SLA tracking, AI handoff summaries in the inbox, and advanced analytics with a longer history.

Premium adds the top end: the Ultra model tier, custom widget theme and branding removal, SAML SSO, the agent-as-API and MCP surface, and AI evals.

Every limit — members, knowledge base articles, actions, history — is in the plan limits matrix.

AI credits

Credits are consumed only by messages the AI sends. Replies from your human agents are always free, and your allowance resets every month on your billing anniversary — on yearly plans too, so a yearly subscription still gets fresh credits each month. The cost per AI message depends on the model tier your agent runs:

A 500-credit month is 500 AI replies on Essential, or 125 on Pro. Pick the tier under AI agent settings.

Add-ons

Recurring add-ons extend a plan without upgrading it. Adjust quantities on the subscription page; each unit is priced per month:

Top-ups and auto-recharge

If you run out of credits mid-cycle, buy a one-time top-up at $40 per 1,000 credits — no plan change needed. Top-up credits don't expire with the cycle: they sit in a separate balance that rolls over and is only drawn after your monthly allowance is spent. Or turn on auto-recharge: set a threshold and a recharge amount, and when your balance falls below the threshold Asks automatically buys that many credits at the same $40 per 1,000 rate. If you reach for top-ups most months, the next plan tier is cheaper per credit.

Top-ups and auto-recharge are available on card (Stripe) billing only. On Shopify billing, add the recurring extra AI credits add-on instead.

Plan changes and cancellation

Upgrades — a higher tier, or switching monthly to yearly — apply immediately, with a prorated charge for the remainder of the current cycle. Downgrades — a lower tier, or yearly to monthly — are scheduled for the end of the current period, and you can undo a scheduled downgrade any time before it takes effect.

You can also cancel the subscription yourself from the subscription page, on both card and Shopify billing. Cancellation always takes effect at the end of the period you've paid for — no refund for the remainder, and the workspace keeps full access until then. While a cancellation is scheduled, the subscription page shows a banner with a Resume button; resume before the period ends and nothing changes.

Trial

New workspaces get a 7-day free trial with the limits of the plan you pick. The trial starts when you complete checkout — you choose a plan and add a card, nothing is charged during the 7 days, and the subscription converts to paid automatically when the trial ends unless you cancel first. Cancel any time before then from the subscription page. The trial is offered once per user, not once per workspace.

Where you're billed

• Card (Stripe) — the default. Payment methods and invoices are handled through the Stripe billing portal, opened from the subscription page.
• Shopify billing — if you installed Asks through the Shopify App Store, charges appear on your Shopify invoice instead, at the same prices. Plans and recurring add-ons work the same; one-time top-ups and auto-recharge are card-billing only.
• Invoiced (sales contract) — some workspaces are billed directly under a contract. The plan and add-ons are set by the contract; contact us to change them.