Plans & billing

Asks has three self-serve plans — Starter, Business, and Premium — billed monthly or yearly, each starting with a 7-day free trial, plus a contact-sales Enterprise plan. Manage yours at Settings → Workspace → Subscription, also reachable at app.asks.app/subscription and from Upgrade plan in the account menu. Everyone in the workspace can view it; changes need the owner or admin role.

Plans

Starter is the full product: the AI agent with training and guidance, every channel, the team inbox, the knowledge base, and Outbound campaigns.

Business adds the developer and operations layer: API access and webhooks, the MCP server, SLA tracking, AI handoff summaries, advanced analytics (Topics, Sentiment, AI Insights, Team), daily website re-syncs, and more custom actions and MCP servers.

Premium adds the top end: the Ultra model tier, the custom widget theme with Asks branding removed, agent chat over the API (including asks_chat on the MCP server) and unlimited analytics history.

In Indonesian workspaces with Commerce, every paid plan and the trial also include Commerce at the same price, and each paid plan card lists Commerce: orders, products, payment links.

The full matrix is in Limits & quotas.

The subscription page

Your current plan's card shows meters for AI credits (with the reset date), team seats, and knowledge items, and offers Switch to yearly billing or Switch to monthly billing. Below the plans, Manage subscription holds Cancel subscription and the link to Stripe or Shopify billing, Add-ons holds the recurring extras and auto-recharge, and AI credits usage lists the last 30 days of credit transactions with a breakdown by model tier. Payment methods and invoices live under Settings → Workspace → Billing & payment, which opens the Stripe billing portal.

AI credits

Credits are spent only by messages the AI sends; replies from your team are always free. Paid allowances reset every month on your billing anniversary — on yearly plans too. The cost per AI message depends on the agent's model tier:

The tier that counts is the one replies run on. After a downgrade, an agent saved on a tier your new plan doesn't include answers on — and is billed at — the plan's highest tier until you upgrade (details).

A 500-credit month is 500 replies on Essential, or 125 on Pro. Owners and admins get an email when 90% of the allowance is used and again when credits run out. With no credits left, the AI stops replying and your team keeps answering from the inbox: if escalation is on, conversations that need an answer are handed to your team; otherwise the customer gets a one-time notice that your team will reply.

Add-ons

Recurring add-ons extend a paid plan without upgrading it. Set quantities in the Add-ons card; each unit is priced per month, and a canceled add-on stays until the end of the billing period.

The branding add-on doesn't unlock the custom widget theme — that stays on Premium. If canceling extra team members would leave more teammates than seats, Asks asks you to remove members first; Go to Team opens Team.

Top-ups and auto-recharge

Running low mid-cycle? Buy a one-time top-up: 1,000 credits for $40. Top-up credits roll over — they sit in a separate balance that is drawn only after the monthly allowance is spent. Or turn on Auto-recharge AI Credits: set a threshold and a recharge amount, and when your remaining credits fall below the threshold Asks buys that amount in 1,000-credit packs at $40 each. If you top up most months, the next plan is cheaper per credit.

Top-ups and auto-recharge need a paid plan on card billing. On Shopify billing, add the recurring extra AI credits instead.

Change, cancel, or resume

Upgrades — a higher plan, or monthly to yearly — apply immediately. On card billing the confirmation shows the prorated amount charged today; on Shopify billing you approve the new charge on Shopify's page. Downgrades — a lower plan, or yearly to monthly — are scheduled for the end of the current period; a banner shows the change, and Keep current plan undoes it. During a free trial, every change applies immediately. When a downgrade takes effect, the agent's model tier follows the new plan: a saved tier the plan doesn't include runs as the plan's highest tier, and comes back when you upgrade.

Cancel subscription works on card and Shopify billing. The subscription stays fully active until the end of the period you've paid for, with no refund for the remainder. After that date the AI agent stops replying and the workspace is paused, but all data — conversations, knowledge base, channels, settings — is kept, so you can pick a plan again later. Until then, a Subscription set to cancel banner offers Resume subscription, which continues the plan as if nothing happened. Deleting the workspace is different: it cancels the subscription and add-ons immediately, with no refund for the rest of the period.

If a card payment fails, a Payment past due banner asks you to update your payment method; access continues meanwhile. On Shopify billing, an unpaid charge puts the subscription on hold until you settle it in your Shopify admin.

Free trial

Paid plans start with a 7-day free trial that has the limits of the plan you pick. The trial begins at checkout: you choose a plan and add a card, nothing is charged for 7 days, and the subscription converts to paid automatically unless you cancel first. On card billing the trial is offered once per person — a second workspace you create is billed from day one. On Shopify billing it's once per store, and if you switch plans mid-trial the remaining days carry over (Shopify's approval page shows them).

Free plan

New workspaces don't get a Free plan: you start on a paid plan with the 7-day free trial. Workspaces that are already on the $0 Free plan keep it, and it doesn't expire. It includes 50 AI credits in total (a one-time balance that never resets), 1 team member, 50 knowledge items, the Essential model tier, weekly website re-syncs, and Asks branding on the widget. Every channel is included. Custom actions, Calendly actions, MCP servers, add-ons, top-ups, auto-recharge, and Outbound aren't available on Free.

To move up from Free, pick a paid plan on the subscription page. Being on Free doesn't use up your trial, so your first paid checkout still starts with 7 free days if you haven't had them. Once a workspace leaves Free, or its paid plan ends, it can't go back to Free.

Enterprise

Enterprise is the contact-sales plan above Premium: custom AI credits and limits, SAML SSO with verified domains, a dedicated account manager, SLA guarantees, and invoiced annual contracts. Reach us through asks.app/enterprise or hello@asks.app. Enterprise isn't offered to workspaces billed through Shopify.

Where you're billed

• Card (Stripe) — the default.
• Shopify — a workspace connected to a Shopify store is billed through Shopify at the same prices, on your Shopify invoice. You pick plans and add-ons in Asks and approve each charge in Shopify.
• Contract — Enterprise and other managed contracts are invoiced directly; changes go through your account manager.

Workspaces on a legacy lifetime deal keep their access; contact hello@asks.app for billing changes.

Related

• Limits & quotas — the full plan matrix.
• Model & guidance — choosing the model tier.
• Shopify — connecting a store.