Quickstart
Quickstart
Go from your website URL to a live AI agent in about ten minutes.
The fastest way to get Asks live is the onboarding wizard at app.asks.app/onboarding. You give it your website, it builds an agent that already knows your business, you try the agent, and you put it on your site. No credit card is required during setup — you pick a plan once your agent is ready.
Already have a workspace and want to add another one? Open app.asks.app/onboarding?new=1 to run the wizard for a fresh workspace. Your progress is saved to the workspace — if you close the tab, the wizard resumes at the same step, on any device.
Set up your agent
The wizard walks five steps: Your website → Building → Review → Try it → Go live.
Enter your store or website URL, then select Build my agent. That's the whole form — Asks derives your workspace name from the URL, starts reading your site, and works out your industry from what it finds.
No website? Select Start without one below the form. You enter your business name, pick an industry, and describe what you do (40–4,000 characters — what you sell, who your customers are, your policies). You can also attach up to 3 knowledge files of 10 MB each (PDF, Word .docx, text, spreadsheets, or images) — price lists, FAQs, or policies. The description and files become the agent's starting knowledge.
Prefer a guided setup? Book an onboarding call under either form schedules a live session with the Asks team.
Asks reads your homepage plus up to six key pages it picks for support — shipping, returns, pricing, contact — and drafts your agent from what it finds: your products, policies, brand, and tone. This takes under a minute.
The wizard deliberately doesn't crawl your whole site. After setup, you pick exactly which pages the agent learns from — and add the rest — under Knowledge base → Websites.
Started without a website? The step reads your description and any files you added instead, and they become knowledge-base content the agent answers from.
The wizard shows the agent it drafted: the Agent name, its Tone and Response length, and the Persona & instructions it will follow. Adjust anything that doesn't sound like you, then select Try your agent. You can refine all of this later under AI agent.
The drafted agent also asks interested visitors for their contact details. Expand Advanced — information to collect from customers to choose which details it asks for, or change it later in Collect Leads.
Chat with your agent in the exact widget your customers will see. Tap one of the suggested questions drafted from your site, or ask what your customers actually ask — shipping, returns, pricing — and check the answers against your site. When it sounds right, select Put it on my site.
Put it on your site shows the floating chat widget's install snippet. Copy it and paste it into your site's HTML before the closing </body> tag, or click Email instructions to a developer to send it to whoever manages your site. The Installation status card turns green on the first page load that runs the widget. On a Shopify store the step is Put it on your store instead: one click adds the widget to your theme, no code needed. Spotlight and the Chat Page are set up later from Channels; the inline embed is a code option in the widget developer guide.
A Live preview below the status card shows the widget as your customers will see it, on desktop or mobile.
Installing is free; a plan is what turns the agent on for your customers. Select Finish & see what's next to continue.
Installing from the Shopify App Store? The app hands you to app.asks.app and the wizard connects your store in place of the URL step. Asks reads your storefront's homepage for your brand, while your catalog and policies stay live from your store. If your storefront is password-protected, the agent is built from your Shopify catalog, pages, and policies instead, and the Review step offers an optional Match your storefront's look password field so the widget can pick up your colors and logo. The go-live step becomes a one-click Add to my store theme embed — no snippet to paste.
After the wizard
The wizard takes you to Get Started in your dashboard and asks you to pick a plan. Your first paid plan starts with a 7-day free trial: you add a card, nothing is charged for 7 days, and you can cancel any time before it ends. Once a plan is active, the agent answers your customers. See Limits & quotas.
The Get set up checklist on Get Started tracks five steps — Set up your widget, Add content to your knowledge base, Configure your AI agent, Invite your teammates, and Install on your site — and detects the install on its own once the widget loads on your site. A short welcome tour runs the first time you arrive, and Replay tour brings it back.
Verify it works — open your site in a new tab, start a chat, and ask a question your site answers. The conversation appears in your inbox as it happens.
What's next
- Add more knowledge — articles, documents, and the rest of your website make answers more complete.
- Customize the widget — colors, greeting, launcher, and position to match your brand.
- Invite your team — teammates take over conversations the agent escalates.