Facebook Messenger
Facebook Messenger
Connect one or more Facebook Pages so your AI agent answers Messenger conversations.
The Facebook Messenger channel connects your Facebook Pages to Asks. People who message a Page through Messenger reach your AI agent, and every conversation lands in the inbox. You can connect several Pages; each becomes its own channel.
Availability — this channel is rolling out and may not be enabled for your workspace yet. It will appear under Channels in your dashboard as soon as it's available.
Prerequisites
- A Facebook business account.
- Admin access to each Facebook Page you want to connect.
Connect Facebook
Go to app.asks.app/channels/facebook and start the connection. You're sent to Facebook Login for Business.
In Meta's login flow, select one or more Facebook Pages. You must be an admin of each. Every Page you grant is connected as its own channel.
Asks subscribes each Page's webhooks and starts routing Messenger conversations to your inbox. Page access tokens don't expire, so there's nothing to refresh.
Verify it works — open your Page in Messenger from a personal account and send a message. It should appear as a conversation in your inbox, with the AI agent's reply arriving in Messenger.
How messaging works
Messenger follows the same Meta messaging windows as Instagram, and Asks applies them for you:
- Within 24 hours of the customer's last message — the AI agent and your team can reply freely.
- From 24 hours to 7 days — only a human agent may reply (Meta's human-agent window). The AI agent never uses this window.
- After 7 days — the conversation can't be replied to until the customer writes again.
Your Page's own inbox keeps working alongside Asks: replies your team sends from Meta's Page inbox or Business Suite still reach the customer as usual, and they're mirrored into the same Asks conversation, so the record stays complete wherever you answer.
Media works both ways — customers can send images, video, audio, files, and stickers, and you can send media back from the inbox. Emoji reactions, message edits, and delivery and read receipts sync from Messenger into the inbox. New conversations open with a Get Started button and greeting that Asks configures on the Page for you, and when the AI agent offers quick-reply choices they appear as native Messenger chips.
Troubleshooting
One of my Pages isn't connected
Only Pages you granted during login are connected. Run the connection again and select the missing Page — existing Pages are unaffected. "Connect another Page" on the channel page starts the same flow.
The AI stopped replying in a conversation
If the customer's last message is more than 24 hours old, Meta's policy allows only human-agent replies until day 7. Answer from the inbox.
I can't reply at all
After 7 days with no customer message, Meta closes the conversation. It reopens when the customer writes again.
What happens when I disconnect?
Disconnecting a Page's channel unsubscribes Asks from that Page and stops routing its conversations. Other connected Pages and existing inbox history are unaffected. Reconnect restores it. If you instead remove Asks from the Page in Facebook's settings, the channel disconnects automatically and your workspace is notified.